GO2bank Reviews
GO2bank Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GO2bank 1.6 star rating from 229 reviews. 18% would recommend. 71% say customer service needs improvement and 92% say they won't use GO2bank again. Reviews cite reliability, billing practices, high price level, frequent refund and access issues.
Key Takeaways for Future Customers
- Expect account access and login difficulties; many ask for refunds.
- Customer service is often automated and hard to reach.
- Watch for billing, fees, and disputed transactions when reading GO2bank reviews.
Negative Feedback / Risk Areas
- Frequent customer complaints about stolen funds, fraud, and unresolved disputes.
- Repeated reports of delays or missing refund checks and monthly fees.
- Poor phone support, long hold times, and inability to get a live representative.
Positive Feedback
Occasional praise for individual representatives who were helpful during card issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GO2bank 1.6 star rating from 229 reviews. 18% would recommend. 71% say customer service needs improvement and 92% say they won't use GO2bank again. Reviews cite reliability, billing practices, high price level, frequent refund and access issues.
Key Takeaways for Future Customers
- Expect account access and login difficulties; many ask for refunds.
- Customer service is often automated and hard to reach.
- Watch for billing, fees, and disputed transactions when reading GO2bank reviews.
Negative Feedback / Risk Areas
- Frequent customer complaints about stolen funds, fraud, and unresolved disputes.
- Repeated reports of delays or missing refund checks and monthly fees.
- Poor phone support, long hold times, and inability to get a live representative.
Positive Feedback
Occasional praise for individual representatives who were helpful during card issues.
Media from reviews
Macon, Georgia
Complete disregard for the consumer I was treated like the criminal.
- - Card arrived activated to an email; activation failed and funds were not loaded.
- - Staff offered no help with hacker losses.
I purchased a go to bank card at Kroger when I got it home the card had already been activated and tied to an email so when I tried to activate the card it wouldn't let me I had to jump through hoops to get the receipt from Kroger and then go to bank AKA Green Dot commence to informing me that they're not responsible for money taken by hackers not their problem they sent me a card with no money on it and I couldn't activate it either they wouldn't even help me like I said they treated me like the criminal if your FDIC covered shouldn't my money be covered. I absolutely despise this company now I've used them for the last 15 years not no more highly disappointed thoroughly disrespected and they can absolutely positively go f off. my advice will be don't use Green Dot because they don't give a *** about the consumer they protected the hacker doing use
Cannot log in it will not let me reset my password or recover my email I'm getting very angry
I do not have the account number on me I am in the hospital all I'm trying to do is log into my account so I can get into my overdraft this company will not let me do it without my account number because my password doesn't work my emails not working I don't know why it's got to be so difficult to do this
I do not have the account number on me I am in the hospital all I'm trying to do is log into my account so I can get into my overdraft this company will not let me do it without my account number because my password doesn't work my emails not working I don't know why it's got to be so difficult to do this
Make it simpler to log in, or say, 'create password' or 'create email.' Something simple, and find an easier way to recover it. I am computer illiterate; I know nothing about this computer stuff. It has to be made simple for me.
User's recommendation: Try to understand the difficulty it is to try and get the money you need
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Verified Reviewer |
Ashburn, Virginia
My card is stolen. I’m trying to get another card.
Somebody stole my card and Im trying to get a new one. I dont know my security code can you please help me? I need a new card.
Preferred solution: Full refund
User's recommendation: Yes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Indpls, Indiana
They have made it impossible to get my money back that I've put onto their card in orders to rent a Uhaul.tjid was last year and my money is being taken away $5 of more a month from them for free
- - Hard to get a refund for funds loaded onto the card used for a U-Haul rental.
- - Monthly fees of $5+.
- - Online login access is unreliable.
They have made it impossible to get my money back that I've put onto their card in order to rent a U-Haul. That was last year, and my money is being taken away, $5 or more a month, from so-called monthly fees.
On top of that, they said I could swipe it while on speaker at U-Haul two days in a row for it simply to fail.
Oh yeah, plus I can't log in online when they say I can. I've been robbed, plain and simple.
Preferred solution: Full refund
Austin, Texas
Resolved: Routing number and account number
I don’t know why you would want to give me my account number and routine number,,, I try to speak to customer service and nobody help me… let see if you can help me.. thanks.
Need my routing number and my account number.. my kids want to know how them deposit money in my account,, I need that tanks.
I call to customer service and ask if they can give me my routing number and account number and nobody answered…. I need it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Fraud
Go2 bank stole my refund that was sent to a dead card. I think that we need help banning Arab people from America because they have a habit of misusing the system.
A bank, a call teller, a nurse could never be right. They hung up the phone on me after 30 minutes.
- You learn arab people steal
- Only arab people can steal
Preferred solution: Full refund
User's recommendation: Remove Arabs from america
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Fraud
Go2bank stole my refund that was sent to a dead card. And then hung up the phone on me after I was on the phone with them for 40 minutes. Help band Arabs from america
User's recommendation: Help get Arabs out of America
Queens, New York
No puedo activar una tarjeta que compré en CVS
No me puedo comunicar con representante y no puedo activar mi tarjeta llamo y no responde porque la tarjeta no está actibada
- Todo muy bien
- Que no hay un agente directo para hablar
Preferred solution: Compré una tarjeta en CVS de 150 dólares y no la puedo activar
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
000000
Like I am lying about it you have the paperwork, tried mailing in gave wrong information they mailed it back two police reports and still nothing
Wasn't answering questions putting me on mute not responding none English hard to talk to yet alone understand
Terrible stolen funds, no help or protection from this company, saddens and still no help i reach other to BBB
- I just want my money
- Easy to transfer money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tucson, Arizona
Report fraud someone hacked into my bank account right now
- - I sold car subwoofers on Facebook.
- - Buyer asked for Cash App payment and to link a card.
- - Buyer allegedly hacked Wells Fargo; no help received.
So I was trying to sell some stuff on Marketplace on Facebook and this guy was interested in buying my subwoofers for my car, which I didn't need anymore, and he told me to send him my Cash App. I sent it to him and he's all, 'gonna send you the money right at 8 o'clock at night.' I will go pick them up, so we're doing it.
Then I was trying to find where he was on my Cash App, so they screenshotted me, and he made me go to my *** Fargo and stuff to link my card.
I meant to go to the bank and all that, and then from there, as soon as I tried to come over the weekend, I wasn't able to close my GO2bank card or report my father. Nobody called me back, and he also hacked into my *** Fargo bank, and then someone can please help me.
Preferred solution: Full refund
Indianapolis, Indiana
Pissed off customer.
I can't get ahold of customer service, I lost my card over two months ago and still haven't been able to get my money of my card, don't know card number, or remember what phone number I used when I opened account, so they can't find my account to get my money or even get a new card. I've never been so pissed at any company before.
User's recommendation: Go to cash app
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Jose, California
I received my new go to card and tried to activate it and put it in my Gmail and the password it's saved it but wouldn't allow me to go in on the app stating that there was an error with my password
- - Activated the GoTo card but can’t access the app; Gmail/password saved.
- - Password reset wouldn’t work.
- - An agent said I need a capital or another symbol.
I received my new go to card attempted to activate it which I did the Gmail and the password was saved but wouldn't allow me to go into the app. I tried to reset it it wouldn't let me reset it. I just spoke to an employee for go to and she said I need to make a capital or one of the other signs so I'm going to try to get into the app by resetting my
- Unsure
- Unsure
Preferred solution: Full refund
User's recommendation: No recommendations yet
Oklahoma City, Oklahoma
Stolen card
My card in my password and pin was stolen but please can you help me resolve this problem please in thanks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDon't understand English
Couldn't understand what I was saying in English Also they hung up in my face English...Hangsupon customer because You say sorry I don't understand you Then they don't understand you when you speak
- Understand english
Preferred solution: Apology
User's recommendation: NO HECK NOPE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer - - Sept 10, 2025: Go2Bank promised review; no reply.
- - During hospitalization, $10,300 was deposited; next day unauthorized withdrawals $5,795.66 returned.
On September 10, 2025, I reached out to Go2Bank regarding the horrible mishandling of my account. They replied requesting two business days to review my case and stated they would respond by September 15, 2025.
As of today, no response has been received They wont help investigate the unauthorized transactions, and repeatedly obstruct of my valid claims.
Background of Events
• On January 3, 2025, my vehicle was broken into, and both my wallet and phone were stolen. A police report was filed.
• On January 10, 2025, I was struck by a vehicle, i had catastrophic injuries that resulted in the loss of multiple organs, paraplegia, and hospitalization until June 16, 2025. - During my hospitalization, my account was compromised.
• On June 17, 2025, $10,300 was deposited into my account to cover medical and living expenses. The very next day, two unauthorized withdrawals ($2,000 and $2,500) occurred at “Factory Deals.”
• I immediately reported the fraud, Go2Bank locked my account and returned what was left in the account totaling $5,795.66 via check.
• Despite providing my medical records, police reports, and dispute forms three separate times, they ignored my submissions, claimed the documents were “not received,” and forced me through unnecessary delays and denials.
I email them i get the same automated responses saying they will contact me o.
Two days. I call they hang upon me repeatedly. Your banks supposed to protect you not against you.
This has been the worst bank I've ever deat with as if im not going through enough this bank is making it so much more horrible! Becareful if you bank with Go2Bank!
ZERO Starts from me!!
Preferred solution: Full refund
User's recommendation: Becareful if you bank with them
Atlanta, Georgia
Need help
They sent me to another line where a lady got on the phone and she acted like she could not hear me. I did not get any help from what I called for.
User's recommendation: Make it easier to get through. You can’t get through to talk to anybody. It goes to automated system and nobody can ever get on the phone. It takes forever to get on the phone where you can talk to someone to get help.
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