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Contact GO2bank Customer Service

How to Reach a Person at GO2bank

Verified Contact Information

Toll-Free Number:

  • 1-855-459-1334
Call Now
support@go2bank.com

GO2bank Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular GO2bank Phone Number
1 (855) 459-1334
Average Hold Time
00:04:06
Average Calls duration
4 minutes
Most Popular GO2bank Email Address
support@go2bank.com
GO2bank Live Agent Availability
4% of callers successfully reach a real person
Issue Resolution Rate
Low (11% reported full resolution)
View full overview

How to Contact GO2bank?

The GO2bank customer service number is 1-855-459-1334. You can call this number for assistance with your GO2bank account, including questions about your account balance, transactions, and other related inquiries. The customer service representatives are available to assist you 24 hours, 7 days a week.

The GO2bank customer service representatives are available to assist you 24 hours, 7 days a week. If you need assistance outside of these hours, you can still access your GO2bank account and perform many self-service functions through their website and mobile app, including checking your account balance, reviewing transactions, and making payments.

You can contact GO2bank customer support via GO2bank email address at support@go2bank.com. You can use this email address to send inquiries or questions about your GO2bank account, including issues with your account balance, transactions, and other related concerns. Email support may not be the fastest method to get assistance. If you need immediate assistance, contact GO2bank customer support via phone or through their mobile app or website.

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Contact Information

GO2bank Website:

GO2bank Help Center:

Corporate Office Address:

Green Dot Corporation
P.O. Box 5100
Pasadena, California 91117
United States

Other Info (opening hours):

5am-9pm PST, 7 days a week

More contact details

How Customers Rate GO2bank Support?

4.0 / 5
Good

Based on 5.6K calls to GO2bank customer support through PissedConsumer.com and 11 survey responses.

Total Calls
5.6K
Avg Call Duration
03:38
Issues Resolved
11%

Why Customers Call GO2bank?

Top Reasons of Customers Calls

  • Account 25%
  • Cards 19%
  • Request for Information 15%
  • Customer Inquiries & Issues 12%
  • Payments and Charges 12%
  • Activation/ Cancellation 7%
  • Product/ Service 2%
  • Return/ Replace 2%
  • Shipping and Delivery 2%
  • Refund 1%
  • Staff <1%
  • Payments & Transfers <1%
  • Website/ Application <1%
  • Fraud & Security Issues <1%
  • Employment <1%
  • Phone & Devices <1%
  • Claims & Legal Issues <1%

Account

25%
  • "Cannot log in it will not let me reset my password or recover my email I'm getting very angry"
  • "Cant log in"
  • "Can't log in app"

Cards

19%
  • "Go2Bank card not activated"
  • "Still waiting on my bank card that was supposed to be sent to me over two weeks ago"
  • "My card is stolen. I'm trying to get another card."

Request for Information

15%
  • "Update"
  • "Help logging iin"
  • "Need to talk to a person"

Customer Inquiries & Issues

12%
  • "Activar mi tarjeta"
  • "Stolen banking"
  • "Yall sent .e a letter."

Payments and Charges

12%
  • "Direc depósito"
  • "Dispute a transacction"
  • "Lost credit card"

Activation/ Cancellation

7%
  • "I can't activate the card I just bought"
  • "I've tried many times to activate my card.It will not let me do it.I need help.I have no money"
  • "Activate my card"

Product/ Service

2%
  • "Did not make purchase"
  • "I did not authorize it to purchase"
  • "ATM pin won't work"

Return/ Replace

2%
  • "Replacement card"
  • "I ordered a replacement card and left 40$ on the old one how can I recover my 40$ from the old card"
  • "Return March payment back to social security office"

Shipping and Delivery

2%
  • "No puedo activar una tarjeta que compré en CVS"
  • "No puedo activar mi tarjeta sin un seguro social, quisiera recuperar el dinero"
  • "Where is my money"

Refund

1%
  • "Refund"
  • "I can't get my money back and I lost my info and card"
  • "Refund check"

Staff

<1%
  • "You automated service is not recognizing any of my information"
  • "Cannot reach a live customer service for a refund"
  • "Customer service"

Payments & Transfers

<1%
  • "Money transfer"

Website/ Application

<1%
  • "I cannot start my app on my phone it's saying there is a error"
  • "Not able to get in mobile app because of having another email address"
  • "See why my application was denied"

Fraud & Security Issues

<1%
  • "Identity theft"
  • "Stolen"
  • "Security"

Employment

<1%
  • "Didn't revive my unemployment card"
  • "I am an employer and I need to verify direct deposit went through for employee"
  • "Is this a unemployment card"

Phone & Devices

<1%
  • "Lost phone"

Claims & Legal Issues

<1%
  • "Claim"

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